Terms of service

1.GENERAL PROVISIONS

The provider and operator is the company Nutrisslim, production and distribution of food, Ltd.:

  • address: Obrtniška ulica 4, 1292 Ig, Slovenia
  • VAT ID: SI42005485 (provider is subject to VAT)
  • registration number: 3711676000
  • contact details:
  • email: [email protected]
  • toll-free phone number: 080 35 31

registered at the District Court in Ljubljana under reg. no. 2010/9888 (hereinafter referred to as the provider or NUTRISSLIM).

These Terms of Service of the website nutrisslim.com (hereinafter terms of service) govern its operation and the operation of the provider on the website nutrisslim.com, the sale of products, the rights and obligations of the user and the buyer, and regulate the business relationship between the provider and the buyer, and apply to all users and buyers on the website nutrisslim.com.

The use of the website nutrisslim.com is subject to these terms of service, which are drawn up in accordance with the Consumer Protection Act, the Electronic Communications Act, and the Consumer Dispute Resolution Act, as well as with the current regulations of the Republic of Slovenia in the field of e-commerce and consumer protection.

The terms of service applicable at the time of placing the order bind the user and the buyer.

By placing an order, the buyer expressly confirms that they are familiar with the entire content of these terms of service and that the provisions of these terms of service bind them, entering into a contractual relationship with the provider and guaranteeing that they are a person over 18 years of age, legally capable of entering into a binding contract, or confirming that they are able to assume the rights and obligations from this contractual relationship. If you do not agree with these terms of service or any part thereof, please immediately cease accessing the online store.

2. DEFINITIONS

In these terms of service, the following terms have the following meanings:

  1. NATUREFINEST – is the online store on the website www.naturefines.si and is part of NUTRISSLIM, which manages the website and enables a connection to this online store.
  2. Provider – is NUTRISSLIM, which operates an online store on the website www.naturefinest.si.
  3. Visitor – is any natural or legal person who visits nutrisslim.com
  4. Products – are goods or services offered by the provider in the online store.
  5. Buyer – is any natural and legal person who purchases products from the provider’s offer.
  6. Consumer – is a natural person who acquires or uses products and digital content for purposes outside their professional or gainful activity.
  7. Manufacturer – is a company that manufactures final goods or component parts or obtains basic raw materials, or another person who, with their company, trademark, or other distinguishing mark on the goods, represents themselves as their manufacturer. The importer and distributor of goods not manufactured in the Republic of Slovenia, the representative office of the manufacturer in the Republic of Slovenia, or any other person who gives the appearance of being the manufacturer by marking the goods with their name, trademark, or other distinguishing mark is also considered a manufacturer.
  8. Online price – is the price applicable in the provider’s online store and may differ from the price in physical stores. Any lower online prices may be specifically marked in the online store.
  9. Interoperability – is the ability of digital content or digital services to operate with hardware or software that differs from that with which digital content or digital services of the same type are usually used.

3. USE OF THE “NUTRISSLIM” WEBSITE AND PRODUCT OFFER

Malicious use of the NUTRISSLIM online store is prohibited. By using the NUTRISSLIM website, you guarantee that:

  • you are legally fully capable of entering into a binding contract, and undertake not to attempt to log in to the online store or use the online store under the name of a third party,

you will not cause disruptions in the online store by using it, and you will not use or interfere with the online store in any way that would be contrary to the law or the General Terms of Use of the website, which are published and accessible at this link (click).

4. AVAILABILITY OF INFORMATION

The provider undertakes to provide the following information to the buyer before they are bound by an offer or before the conclusion of a contract, if not already clear from the circumstances:

  1. information about the provider’s company (name, address, and registration number),
  2. contact details enabling quick and effective communication with the user (email, phone),
  3. information on the main characteristics of the products (including the possibility and conditions of after-sales services and voluntary warranty – commercial guarantee),
  4. information on the availability of products (each product offered on the website should be available within the time frame chosen by the buyer based on the options offered by the provider,
  5. information on the conditions of execution or delivery of products (method, place, and time of delivery),
  6. information on the price, which must be clearly and unambiguously set and must show whether it already includes taxes and transport costs, as well as other possible charges (the price is valid at the time of order confirmation and does not have a predetermined validity),
  7. the method of payment and delivery or execution,
  8. the time frame within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, information about whether and how much it costs to return the products,
  9. an explanation of the complaint procedure, including all details of the contact person or customer service department.

5. PRICES
All prices in the online store are in euros (€) and are valid at the time of order confirmation. Prices are valid only for online purchases made in the online store. Prices in physical stores may differ from online prices.

The prices are valid in the case of payment with the methods of payment specified below, under the conditions specified for individual methods of payment. The prices include VAT, unless expressly stated otherwise.

Prices do not include the costs of delivery and shipping, which are charged according to the provider’s valid price list, unless stated otherwise. The prices of products can be changed without notice. The price valid for the purchase is the price confirmed in the order.

Despite the provider’s efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will enable the buyer to withdraw from the purchase and will offer them a solution that will go to the mutual satisfaction of both parties.

 6. PAYMENT METHODS
The provider allows the following payment methods:

  • payment by pro forma invoice,
  • payment upon delivery (payment in cash to the courier upon delivery of the products),
  • payment by payment card (Mastercard, Visa, Diners),
  • payment by PayPal.

     

    The provider issues an invoice on a durable medium, with a breakdown of costs and a specification of the purchased products. The buyer is obliged to check the correctness of the data before confirming the order. Later objections regarding the correctness of the issued invoices are not taken into account.

7. SALES AGREEMENT

The sales agreement between the provider and the buyer is concluded at the moment when the provider confirms and submits the order. From this moment on, all prices and other terms of purchase are fixed and apply to both the provider and the buyer.

The sales agreement is concluded in the Slovenian language. It is stored electronically on the provider’s server and is accessible to the buyer at any time in their user profile, and is kept for as long as necessary for the storage of such documents in accordance with applicable legislation and accounting standards.

8. RIGHT TO REFUSE PRODUCT DELIVERY

The provider reserves the right to refuse product delivery to the buyer, especially in the following cases:

  • if the buyer has outstanding obligations to the provider,
  • if the buyer abuses the right to return goods under the Consumer Protection Act,
  • if the buyer behaved rudely, offensively, violently towards the delivery person during a previous order delivery, argued with them, shouted at them, or otherwise endangered them,
  • if the buyer causes business damage to the provider in any way (e.g., repeatedly placing and canceling orders, etc.).

9. RIGHT OF WITHDRAWAL FROM PRODUCT DELIVERY

The consumer has the right to notify the seller within 14 days of receiving the products that they are withdrawing from the contract, without having to state a reason for their decision.

To exercise the right of withdrawal, the consumer must inform the provider of their decision to withdraw from the contract by an unequivocal statement to the provider’s email address [email protected]. For this purpose, the consumer may optionally use the electronic form published and accessible at this link (click here).

In this case, the provider immediately sends the consumer an email confirmation upon receipt of such a withdrawal form or notification of withdrawal from the contract.
Returning the received product to the provider within the withdrawal period is considered a notice of withdrawal from the contract.

The withdrawal period (notice of withdrawal) starts when:

  • the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods,
  • the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last item in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately,
  • the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last shipment or piece in the case of a contract relating to the delivery of a good consisting of multiple shipments or pieces,

the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the first item in the case of regular delivery of goods over a defined period.

To meet the withdrawal deadline, it is sufficient for the consumer to send the notice regarding the exercise of the consumer’s right of withdrawal before the withdrawal period expires as stipulated in the first paragraph of this section.

Regarding withdrawal from the contract, the consumer only bears the cost of returning the product or digital content delivered on a tangible medium.

The product must be returned to the provider no later than 14 days from the date of sending the notice of withdrawal from the contract.

The consumer must return the received products undamaged and in unchanged quantity, unless the product is destroyed, damaged, lost, or its quantity reduced without the consumer’s fault. The consumer is liable for any diminished value of the product resulting from the handling of the product other than what is necessary to establish its nature, characteristics, and functioning.

In accordance with the Consumer Protection Act, the manufacturer of the product may also specify its original packaging. Since the packaging is an integral part of the product, it must also be included, in the same condition as it was in at the time of receiving the product (i.e., undamaged and in unchanged quantity). A copy of the invoice or other relevant document must also be enclosed.

If the consumer withdraws from this contract, the provider shall reimburse all payments received from the consumer without undue delay and in any event not later than 14 days from the day on which the provider is informed about the consumer’s decision to withdraw from the contract. The provider will carry out such reimbursement using the same means of payment as the consumer used for the initial transaction unless expressly agreed otherwise (the consumer has specified the use of another means of payment), and provided that the consumer does not incur any fees as a result of such reimbursement. In the case of a gift voucher, it is considered as a means of payment upon withdrawal from the contract and is returned to the user as a gift voucher, while the amount paid is refunded to the buyer. The provider has the right to withhold the refund until the returned product is received or until the consumer provides evidence that the product has been returned.

The right of withdrawal in accordance with the Consumer Protection Act does not apply to:

  • perishable goods or goods with a short shelf life,
  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
  • goods which are inseparably mixed with other items due to their nature,
  • goods which are made to the consumer’s specifications or are clearly personalized,
  • and in other cases specified by the Consumer Protection Act.

10. PROVIDER’S LIABILITY FOR NON-CONFORMITY OF GOODS

Goods are considered to be in conformity when:

  • they correspond to the description, type, quantity, and quality, and have the functionality, compatibility, interoperability, and other characteristics as required in the sales contract,
  • they are suitable for the particular purpose for which the buyer needs them and of which the buyer informed the provider at the latest upon conclusion of the sales contract, and the provider agreed to this,
  • they are supplied with all accessories and instructions, including installation instructions, as specified in the sales contract,
  • they correspond to the purposes for which goods of the same type are commonly used,
  • they are of such quality and correspond to the description of the sample or model provided by the provider to the buyer before the conclusion of the sales contract,
  • they are supplied with such accessories, including packaging, installation instructions, or other instructions, which the buyer can reasonably expect to receive,
  • they are of such quantity and possess characteristics and other properties, including durability, functionality, compatibility, and safety, as is usual for goods of the same type and as the buyer can reasonably expect given the nature of the goods and taking into account any public statements made in advertising or labeling by or on behalf of the provider or other persons in the contractual chain prior to the conclusion of the contract, including the manufacturer, unless the provider proves that:
    • they were unaware of the public statement and could not reasonably have been expected to be aware of it,
    • the public statement was corrected before the conclusion of the sales contract in the same or a comparable manner as it was made, or
    • the public statement could not have influenced the decision to purchase the goods.

In the case of goods with digital elements, the provider is responsible for the conformity of the goods in accordance with the provisions of the Consumer Protection Act.

The buyer may exercise their rights arising from non-conformity by informing the provider of the non-conformity within 2 months from the day when the non-conformity was detected. The buyer must accurately describe the non-conformity in the notice of non-conformity. The buyer must allow the provider to inspect the goods claimed to be non-conforming.

In the event of non-conformity of the goods, the buyer who has informed the provider of the non-conformity is entitled, under the conditions and in the order set out in the Consumer Protection Act:

  • to request free establishment of conformity of the goods from the seller,
  • to request a reduction of the purchase price in proportion to the non-conformity or to withdraw from the sales contract and request a refund of the amount paid.

The buyer cannot withdraw from the sales contract if the non-conformity is only minor.

The rights under this chapter belong only to buyers who are considered consumers according to the Consumer Protection Act.

11. PROVIDER’S LIABILITY FOR MATERIAL DEFECTS

A defect is material if:

  • the product lacks the characteristics necessary for the specific use for which the buyer purchases it, which were known or should have been known to the provider,
  • the product lacks the qualities and features that were expressly or impliedly agreed upon or prescribed,
  • the provider delivers a product that does not conform to the sample or model, unless the sample or model was shown only for information purposes,
  • the product lacks the characteristics necessary for its normal use or for circulation, whereby the suitability of the product for normal use is assessed with regard to the usual product of the same type and taking into account any statements made by the provider or the manufacturer, particularly through advertising, presentation of the product, or statements on the product itself.

The buyer may assert their rights arising from a material defect by notifying the provider within 2 months from the day the defect was discovered. This notification can be made via:

The notification must accurately describe the defect, and the buyer must allow the provider to inspect the product. For the purpose of asserting liability for material defects, the buyer may optionally use the electronic form published and available at this link (click).

The provider is not liable for material defects in the product that appear after 2 years have elapsed since the product was delivered.

A buyer who has properly notified the provider of a material defect has the right to:

  • request that the provider remedy the defect or provide another defect-free product (fulfillment of the contract),
  • request a reduction of the purchase price,
  • withdraw from the contract.

The seller must respond in writing to the consumer’s request no later than 8 days after receiving it if the existence of a defect or irregularity in the product is disputed. If the defect is not disputed, the seller must comply with the consumer’s request as soon as possible, but no later than within 8 days.

The seller reserves the right to reject the assertion of buyer’s rights due to a material defect if:

  • the returned goods are damaged by the buyer or rendered unusable due to improper handling by the buyer,
  • the returned goods lack a security seal or are not in the original packaging.

For other rights and obligations regarding material defects, the provisions of the Consumer Protection Act and the Obligations Code shall apply directly.

The rights under this article belong only to buyers who are legal entities.

12. WARRANTY

Products come with a warranty if stated on the warranty certificate or invoice. The warranty is valid when the instructions on the warranty certificate are followed and upon presentation of the invoice. Warranty periods are specified on the warranty certificates or on the invoice.

Information about the warranty is also provided on the product presentation page of the website. If there is no information about the warranty, the product either does not have a warranty or the information is currently unavailable. In the latter case, the user can contact the provider, who will provide up-to-date information.

The provider ensures warranties for products in accordance with the applicable legislation of the Republic of Slovenia.

13. COMPLAINTS

The buyer can file a complaint about a product if the product does not meet the specifications or does not have the characteristics stated on the warranty certificate issued by the provider or in the relevant advertising message available at the time of placing the order or before that.

The buyer can report a complaint by:

A complaint report is filled out upon reporting a complaint. The complaint report includes the buyer’s findings and the optional choice regarding the resolution of the complaint. The buyer has the right to choose the solution, and their request (exchange of goods or refund) is recorded on the complaint report. The complaint report is filled out in duplicate, and one copy is provided to the buyer.

  • The provider ensures complaints for products in accordance with the applicable legislation of the Republic of Slovenia.

14. RETURNABLE PACKAGING

  • Orders containing products for which returnable packaging (e.g., a box) is required automatically include an amount for the appropriate packaging. If the buyer presents the packaging upon receiving the order, the provider will refund the charged amount to the buyer’s account on the NATUREFINEST online store as store credit, which the buyer can use for their next order.

15. SECURE ONLINE SHOPPING

Websites for ordering products and downloads are protected and appropriately technically or electronically secured. The provider undertakes to take all reasonable security measures to ensure the security of all payment data when placing an order. The provider is not responsible for any data theft, except in cases of the provider’s negligence.

  • To protect against misuse of payment and credit cards, the provider may verify information related to the buyer’s order. In case payment is not made due to credit card misuse, it will be documented. Any suspicious or unusual use of credit cards will be reported to the relevant authorities.

16. SAFETY MEASURES

NUTRISSLIM is not a licensed healthcare provider and does not have the expertise to diagnose, examine, or treat medical conditions; therefore, NUTRISSLIM does not provide medical or psychological advice, diagnoses, or treatment. Therefore, you assume the risk and responsibility for using the information obtained through the NUTRISSLIM website. The NUTRISSLIM website may provide useful health-related information, but it is not intended to replace professional advice, diagnosis, treatment, or your judgment. Therefore, product information and other advice do not constitute a substitute for appropriate medical assistance in the event of health problems and are not medically recognized for disease prevention. You acknowledge that all information and content on the NUTRISSLIM website are for informational purposes only and are not intended to replace professional opinion.

The products and information on the NUTRISSLIM website have not been evaluated by state institutions and are not intended for diagnosing, treating, or preventing diseases. The information is for informational purposes only and is not intended as a substitute for advice from your doctor or other healthcare professional.

Before using the products, consult with a doctor or pharmacist regarding their use, risks, and side effects. We advise against the use of our products by pregnant and breastfeeding women, as well as children and individuals with any health issues. Before using the products, be sure to consult with a doctor or pharmacist. If you are taking medication or other dietary supplements and suspect any health problems, consult with your doctor or pharmacist before using our products.

17. LIMITATION OF LIABILITY

The provider strives to provide adequate images for all products on the website. In case of any aesthetic differences between the image and the actual product, this does not affect the specification of the product itself.

The provider endeavors to provide clear and thorough information to present the basic characteristics of the products for sale, as stated on the product packaging; therefore, the provider is not responsible for any errors in the data. The provider does its best to ensure the accuracy and timeliness of the data published on the NUTRISSLIM website, but product features, delivery times, or prices may change so quickly that the seller fails to correct the data published on the NUTRISSLIM website in a timely manner. In such cases, the seller will inform the buyer of the changes and allow them to cancel the order or modify the order (see point 5.).

The NUTRISSLIM website may also contain information from third parties: user reviews, comments, and product ratings, which are part of the functionality of the online store and are intended for the user community. The provider has no control over them and therefore cannot guarantee, receive, or forward complaints regarding their accuracy or assume responsibility for their information or statements, but reserves the right to reject the publication of those containing obvious falsehoods, are misleading, offensive, obscene, or contrary to general moral norms or public order.

18. PRIVACY POLICY AND GENERAL TERMS

Part of these terms and conditions are:

Privacy Policy, published and accessible at this link (click),

General Terms, published and accessible at this link (click).

You can exercise your right to access, correct, delete, or restrict the processing of personal data, as well as the right to data portability, by writing to the email address [email protected] via the naturefinest.si website.

  • We are also available at this email address for further clarification.

19. CHANGES TO TERMS AND CONDITIONS

The service provider reserves the right to change these terms and conditions at any time. The general terms are regularly updated and are available in the current version on the website.

Changes take effect immediately upon publication. However, this does not apply to changes and additions to these terms and conditions that do not affect the rights and/or obligations of visitors, users, or buyers (e.g., typographical errors, obvious text errors). The latter can be corrected by NUTRISSLIM at any time without prior notice.

20. COMPLAINTS AND DISPUTES

The provider respects the applicable consumer protection legislation and also strives to establish an effective system for handling complaints and designate a person with whom the customer can connect in case of problems:

The complaint handling process is confidential.

The provider will acknowledge receipt of the complaint within 5 working days, inform the customer how long it will be processed, and keep them informed of the progress throughout the process. If the provider does not satisfy the customer’s complaint, they will notify them of the reasons for rejecting the complaint and advise them on further dispute resolution options.

The provider acknowledges that a crucial characteristic of consumer disputes, at least concerning judicial resolution, is the disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. Therefore, it endeavors to resolve any disputes amicably. For the resolution of disputes and misunderstandings regarding the NUTRISSLIM website, for which all other possibilities of agreement have been exhausted, the competent court according to the law of the Republic of Slovenia shall be responsible.

In accordance with legal norms, the provider does not recognize any out-of-court dispute resolution entities as competent to resolve consumer disputes that a consumer could initiate in accordance with the Law on Out-of-Court Resolution of Consumer Disputes. Therefore, the provider publishes an electronic link to the platform for online resolution of consumer disputes (ODR platform):

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

These terms of service are subject to the applicable laws in the Republic of Slovenia. If any part of these terms of service is found to be invalid or unenforceable under the current applicable legislation of the Republic of Slovenia, the invalid or unenforceable provision of these terms shall be replaced by a valid, enforceable provision that, as far as possible, achieves the purpose of the original provision, and the remaining part of the terms shall remain in full force and effect.

21. FINAL PROVISION

For sales contracts concluded before January 26, 2023, the provisions of the Consumer Protection Act apply (Official Gazette of the Republic of Slovenia, No. 98/04 – consolidated text, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/15, 55/17 – ZKolT, and 31/18).

Ig, December 12, 2023